Terms of service

TERMS OF SERVICE
Last updated: 12 January 2026

Welcome to TrueAura (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website located at [Insert Website URL] and any related services. By accessing or using our website, you agree to be bound by these Terms.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products and Services

We sell beauty and skincare products. While we strive to ensure all product descriptions, images, and prices are accurate, errors may occur. We reserve the right to correct any errors and to update information at any time without prior notice.

Products are subject to availability, and we may discontinue items at any time.

3. Pricing and Payments

All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.

We accept payment via secure third-party payment providers. By placing an order, you authorize us to charge the full amount to your selected payment method.

4. Orders and Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order due to:

Product unavailability
Errors in pricing or product information
Suspected fraud or unauthorized transactions

If your order is cancelled after payment, you will receive a full refund.

5. Shipping and Delivery

We deliver within South Africa. Delivery times are estimates and may vary due to factors beyond our control.

Risk in the products passes to you upon delivery.

6. Returns and Refunds

Our return policy complies with the Consumer Protection Act of South Africa.

You may return products within 7 days of delivery if:

The product is defective
The product is not as described

Products must be unused and in original packaging.

Refunds will be processed within a reasonable timeframe after inspection.

7. Use of Products

Our products are for personal use only. Always follow usage instructions provided on packaging.

We are not responsible for any adverse reactions. Customers are advised to perform patch tests before use.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is our property or licensed to us and is protected under applicable intellectual property laws.

You may not reproduce, distribute, or exploit any content without our prior written consent.

9. User Conduct

You agree not to:

Use the website for unlawful purposes
Interfere with website functionality
Upload harmful or malicious content

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and process your personal information in accordance with South African law, including POPIA (Protection of Personal Information Act).

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.