Shipping policy

SHIPPING POLICY
Last updated: 12 January 2026

Thank you for shopping with TrueAura. This Shipping Policy outlines how we handle the delivery of your orders within South Africa.

1. Shipping Locations

We currently ship nationwide within South Africa. Unfortunately, we do not offer international shipping at this time.

2. Processing Time

Orders are processed within 1–3 business days after payment has been received and cleared.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

Estimated delivery times:

  • Main cities (e.g., Johannesburg, Pretoria, Cape Town, Durban): 2–5 business days

  • Outlying or rural areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on the courier and external factors.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and the size/weight of your order.

We may offer:

  • Flat-rate shipping or

  • Free shipping on orders above [Insert Amount]

Promotions and free shipping offers are subject to change without notice.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (if provided), allowing you to monitor your delivery status.

6. Delivery Issues

Please ensure that your delivery address and contact details are accurate.

We are not responsible for delays or failed deliveries due to:

  • Incorrect or incomplete addresses

  • Customer unavailability at the time of delivery

If a package is returned to us due to failed delivery, additional shipping charges may apply for re-delivery.

7. Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery at Trueaurabuyonline@gmail.com

Please include:

  • Your order number

  • Photos of the damaged product(s) and packaging

We will assess the issue and arrange a replacement or refund where applicable.

8. Risk and Ownership

Risk in the products passes to you upon delivery. Once the package has been delivered to the specified address, we are no longer responsible for loss or theft.

9. Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

  • High order volumes

  • Courier delays

  • Weather or unforeseen circumstances

We appreciate your patience and understanding.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Email: Trueaurabuyonline@gmail.com

By placing an order with us, you agree to this Shipping Policy.